Customer Support

 

Customer Support

Welcome to Léonaé Support. We are committed to offering a smooth and reliable experience from your first visit to the moment your order arrives at your door. If you need help with an order, product or store-related question, our support team is ready to assist.

How to Contact Us

If you need personalised assistance, feel free to reach us through the channels below:

Our team responds within 24–48 hours on business days.

FAQs & Quick Assistance

Order Tracking

Once your order is processed and shipped, you’ll receive a tracking number via email. You can check your tracking status at any time through the carrier’s website.

Shipping Times

We offer fast and secure delivery across the United Kingdom. Estimated UK delivery: 5–12 business days, depending on the product.

Order Changes or Cancellations

If you need to adjust or cancel an order, please contact us within 12 hours of placing it.

Warranty & Product Issues

All beauty-tech devices are covered by a 30-day quality guarantee for manufacturing defects.

Returns & Refunds

If you want to request a return or refund, please read our full policies below:

About Léonaé

Léonaé is a UK-focused beauty & wellness tech brand offering clean, minimalistic and premium self-care essentials. Every product is carefully selected to deliver modern, at-home spa experiences with quality you can trust.

Need More Assistance?

If you couldn’t find the answer you were looking for, simply contact our support team and we’ll be happy to help:

Email: support@leonae.com