Customer Support
Customer Support
Welcome to Léonaé Support. We are committed to offering a smooth and reliable experience from your first visit to the moment your order arrives. If you need help with an order, product, or store-related question, our support team is ready to assist.
How to Contact Us
If you need personalised assistance, feel free to reach us through the channel below:
- Email: support@leonae.com
Our team responds within 24–48 hours on business days.
FAQs & Quick Assistance
Order Tracking
Once your order is processed and shipped, you’ll receive a tracking number via email. You can check your tracking status at any time through the carrier’s website.
Shipping Times
We offer secure international delivery through trusted logistics partners. Estimated delivery times typically range between 7–15 business days, depending on the destination and product.
Order Changes or Cancellations
If you need to adjust or cancel an order, please contact us within 12 hours of placing it.
Warranty & Product Issues
All beauty-tech devices are covered by a 30-day quality guarantee for manufacturing defects.
Returns & Refunds
If you want to request a return or refund, please read our full policies below:
About Léonaé
Léonaé is a digitally operated beauty, skincare, fashion, and lifestyle brand. We curate innovative self-care tools and modern essentials designed to elevate everyday routines with quality, style, and confidence.
Need More Assistance?
If you couldn’t find the answer you were looking for, simply contact our support team and we’ll be happy to help:
Email: support@leonae.com