Shipping Policy

Last updated: November 2025

At Léonaé, we are committed to providing fast, reliable, and transparent shipping for all our customers in the United Kingdom and worldwide. Below you will find full details about processing times, delivery options, tracking, international shipments, and split deliveries.

1. Order Processing Time

All orders are processed within 1–2 business days. During peak seasons and new product launches, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

2. United Kingdom Shipping

All UK orders are fulfilled from our UK warehouse:

Léonaé Fulfillment Center
Lytchett House, 13 Freeland Park,
Wareham Road, Poole,
Dorset, BH16 6FA, United Kingdom

UK Delivery Options:

• Standard Shipping (2–4 business days): £3.90
• Express Shipping (1–2 business days): £6.90
• Free UK Shipping: Orders over £50.00

Delivery times begin once your order has been shipped, not when it is placed.

3. International Shipping

We ship to over 230 countries. All international orders are shipped from our UK fulfillment center or from approved partner warehouses depending on availability.

International Delivery Options:

• Standard International Shipping (3–17 business days): £6.90
• Express International Shipping (2–11 business days): £12.90
• Free Worldwide Shipping: Orders over £70.00

Customs, Duties & VAT

International customers are responsible for any customs fees, import duties, or additional taxes imposed by their country. These charges are not included in your order total.

4. Multi-Warehouse & Split Shipments

Your order may arrive in separate packages if items are shipped from different warehouse locations (e.g., UK warehouse + partner supplier). Split shipments do not affect your shipping cost.

5. Products Shipped from External Suppliers

Some products may be shipped from third-party partner warehouses when stock is unavailable in the UK. Delivery times will be listed on the product page when applicable.

6. Tracking Your Order

Once your order is dispatched, you will receive an email containing your tracking number. You can track your delivery at any time using our tracking page:

Track Your Order

7. Incorrect Addresses & Delivery Failures

Please ensure your address is entered correctly at checkout. We cannot refund or replace orders shipped to incorrectly provided addresses.

If a package is returned due to an incorrect or undeliverable address, the customer is responsible for the re-shipping fee.

8. Delays, Lost Packages & Force Majeure

We are not responsible for delays caused by customs, weather conditions, courier issues, strikes, or other factors outside our control.

If your package appears lost, contact us at hello@leonae.com and we will assist you directly.

9. Order Changes & Cancellations

Orders cannot be changed or cancelled once they enter processing. If you need help with an order, contact us immediately.

10. Contact Us

If you have any shipping-related questions, contact our support team at:

hello@leonae.com