Terms & Conditions – Léonaé UK
Terms & Conditions
Last updated: November 2025
By accessing or using leonae.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Léonaé
Léonaé is a UK-based apparel brand offering essential clothing and lifestyle goods for global customers. Our fulfillment center is located at:
Léonaé Fulfillment Center
Lytchett House, 13 Freeland Park,
Wareham Road, Poole, Dorset,
BH16 6FA, United Kingdom
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
3. Use of the Website
You agree not to:
- Use the website for unlawful purposes
- Interfere with the security, performance, or infrastructure of the site
- Copy, reproduce, or exploit any content without written permission
4. Product Information & Availability
We strive to display accurate product descriptions, images, and availability. However, product availability may vary due to multiple warehouses or supplier updates.
Some products may be shipped from partner suppliers when UK stock is unavailable. Estimated delivery times will be provided on the product page or at checkout.
5. Pricing & Payments
All prices are listed in GBP (£) unless otherwise indicated. Payments are securely processed via Shopify Payments, Stripe, PayPal, or other approved gateways.
We reserve the right to change prices at any time without prior notice.
6. Shipping & Delivery
By placing an order, you acknowledge that shipping times may vary based on your location, stock availability, and courier performance.
Full details are available in our Shipping Policy.
Split Shipments: Your order may arrive in multiple packages if items are shipped from different warehouses. No additional shipping fees will apply.
7. Customs, Duties & Import Taxes
For international orders outside the UK, customers are responsible for any customs fees, import duties, taxes, or additional charges required by local regulations.
8. Returns, Refunds & Exchanges
Our return and refund terms are available in our:
Only items returned in original condition within the applicable time window will be eligible for a refund or exchange.
9. Account Information & Security
You are responsible for maintaining the confidentiality of your account information and password. We are not liable for unauthorized access to your account due to negligence.
10. Intellectual Property
All content on this website—including images, designs, logos, text, and branding—is the property of Léonaé and protected under international copyright law.
11. Limitation of Liability
To the maximum extent permitted by law, Léonaé shall not be held liable for:
- Indirect or consequential damages
- Delays caused by shipping carriers or customs
- Loss arising from misuse of our website or products
12. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page and the “Last updated” date will be revised.
13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be handled under UK jurisdiction.
14. Contact Us
If you have any questions regarding these Terms & Conditions, contact us at: