Legal Notice | Léonaé® – Company & Contact Information

Legal Notice

This Legal Notice provides mandatory information about our company, contact details, business operations and legal responsibilities, in accordance with UK consumer protection laws, e-commerce regulations and GDPR requirements.

1. Company Information

Legal Business Name: Léonaé Ltd (Trading as "Léonaé")

Website: https://www.leonae.com

Registered Business Address:
Lytchett House,
13 Freeland Park,
Wareham Road,
Poole, Dorset,
BH16 6FA,
United Kingdom

Operational Address (For Returns & Correspondence):
This will be provided to customers upon approval of a return request to ensure returns are routed to the correct fulfilment centre.

Email: support@leonae.com

VAT / Tax Information:
Some orders processed for UK customers may include VAT depending on the fulfilment origin. When applicable, taxes are calculated at checkout following UK tax regulations.

Note: Leonae operates as an international online retailer. Certain products may ship from warehouses located outside the customer’s country depending on stock availability and fulfilment optimisation.

2. Nature of Business

Leonae is an online retail store offering lifestyle products, activewear, athleisure, skincare tools and home goods. We operate with two fulfilment models:

  • UK & EU Warehouse Market: Products shipped from fulfilment centres located in the United Kingdom and neighbouring regions.
  • International Shipping Market: Products shipped from global fulfilment partners when not available locally.

Some products may be dispatched directly from our manufacturing or logistics partners. All products offered are new, unused merchandise.

3. Transparency Regarding Dropshipping

To maintain transparency and compliance with UK consumer law, we confirm that some of our products are fulfilled through dropshipping partners. This means:

  • Products may be shipped directly from a manufacturer or distribution warehouse.
  • Delivery times vary depending on stock location (detailed in our Shipping Policy).
  • Packaging may differ depending on the fulfilment partner.

This does not affect your legal rights. All orders remain fully covered by our warranty, return and refund policies.

4. Liability

Leonae is responsible for ensuring that all products supplied are as described, of satisfactory quality and fit for purpose in accordance with the Consumer Rights Act 2015.

However, Leonae is not liable for the following:

  • Delays caused by customs, postal services or force majeure events.
  • Incorrect shipping information provided by the customer.
  • Misuse, improper handling or unauthorised modification of products.

Nothing in this Legal Notice limits your statutory rights as a consumer.

5. Intellectual Property

All content on this website, including images, designs, text, logos, branding and product descriptions, is the property of Léonaé or licensed to us.

No content may be reproduced, copied or used without written permission.

6. Complaints & Dispute Resolution

If you have a complaint or concern, please contact us at:

support@leonae.com

We aim to respond to all enquiries within 48 hours.

If a dispute cannot be resolved internally, customers in the UK may refer to the Online Dispute Resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr/

7. Data Protection

We collect and process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Please review our Privacy Policy and Cookie Policy for details regarding data handling practices.

8. Changes to This Legal Notice

We may update this Legal Notice at any time to reflect changes in laws, business operations or website functionality.

The latest version will always be available on this page.

9. Contact Information

If you require any clarification regarding this notice, please contact us:

Email: support@leonae.com
Website: https://www.leonae.com

Thank you for choosing Léonaé.

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