Legal Notice | Léonaé® – Company & Contact Information
Legal Notice
This Legal Notice provides mandatory information about our company, contact details, business operations and legal responsibilities, in accordance with UK consumer protection laws, e-commerce regulations and GDPR requirements.
1. Company Information
Legal Business Name: Léonaé Ltd (Trading as "Léonaé")
Website: https://www.leonae.com
Registered Business Address:
Lytchett House,
13 Freeland Park,
Wareham Road,
Poole, Dorset,
BH16 6FA,
United Kingdom
Operational Address (For Returns & Correspondence):
This will be provided to customers upon approval of a return request to ensure returns are routed to the correct fulfilment centre.
Email: support@leonae.com
VAT / Tax Information:
Some orders processed for UK customers may include VAT depending on the fulfilment origin. When applicable, taxes are calculated at checkout following UK tax regulations.
Note: Leonae operates as an international online retailer. Certain products may ship from warehouses located outside the customer’s country depending on stock availability and fulfilment optimisation.
2. Nature of Business
Leonae is an online retail store offering lifestyle products, activewear, athleisure, skincare tools and home goods. We operate with two fulfilment models:
- UK & EU Warehouse Market: Products shipped from fulfilment centres located in the United Kingdom and neighbouring regions.
- International Shipping Market: Products shipped from global fulfilment partners when not available locally.
Some products may be dispatched directly from our manufacturing or logistics partners. All products offered are new, unused merchandise.
3. Transparency Regarding Dropshipping
To maintain transparency and compliance with UK consumer law, we confirm that some of our products are fulfilled through dropshipping partners. This means:
- Products may be shipped directly from a manufacturer or distribution warehouse.
- Delivery times vary depending on stock location (detailed in our Shipping Policy).
- Packaging may differ depending on the fulfilment partner.
This does not affect your legal rights. All orders remain fully covered by our warranty, return and refund policies.
4. Liability
Leonae is responsible for ensuring that all products supplied are as described, of satisfactory quality and fit for purpose in accordance with the Consumer Rights Act 2015.
However, Leonae is not liable for the following:
- Delays caused by customs, postal services or force majeure events.
- Incorrect shipping information provided by the customer.
- Misuse, improper handling or unauthorised modification of products.
Nothing in this Legal Notice limits your statutory rights as a consumer.
5. Intellectual Property
All content on this website, including images, designs, text, logos, branding and product descriptions, is the property of Léonaé or licensed to us.
No content may be reproduced, copied or used without written permission.
6. Complaints & Dispute Resolution
If you have a complaint or concern, please contact us at:
support@leonae.com
We aim to respond to all enquiries within 48 hours.
If a dispute cannot be resolved internally, customers in the UK may refer to the Online Dispute Resolution (ODR) platform at:
https://ec.europa.eu/consumers/odr/
7. Data Protection
We collect and process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Please review our Privacy Policy and Cookie Policy for details regarding data handling practices.
8. Changes to This Legal Notice
We may update this Legal Notice at any time to reflect changes in laws, business operations or website functionality.
The latest version will always be available on this page.
9. Contact Information
If you require any clarification regarding this notice, please contact us:
Email: support@leonae.com
Website: https://www.leonae.com
Thank you for choosing Léonaé.
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