Payment Policy | Léonaé – Secure Payments & VAT Info

Payment Policy

This Payment Policy explains how payments are processed on Léonaé, the accepted payment methods, security measures and customer responsibilities when placing an order.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna (Pay in 3 – where available)

All payments are processed securely through PCI-compliant gateways.

2. Currency

All orders on our website are processed in GBP (£).

If you are shopping from outside the United Kingdom, your bank or payment provider may automatically convert the currency and may apply additional conversion fees.

Léonaé is not responsible for any exchange rate differences or additional charges applied by your financial institution.

3. Payment Timing

All payments must be completed at the time of purchase. We do not offer “payment on delivery”.

Your order will only be processed once payment has been confirmed.

4. Taxes & Duties

Depending on the market selected, taxes may be applied differently:

• UK & EU Warehouse Market

Orders fulfilled within the United Kingdom may include VAT based on UK regulations. Any applicable taxes will be shown at checkout.

• International Shipping Market

Some international orders may be subject to import duties or customs charges depending on your country’s regulations. These are the customer’s responsibility unless stated otherwise at checkout.

We strive to minimise such charges by shipping from the most appropriate fulfilment centre.

5. Fraud Prevention & Verification

To protect our customers, all payments are subject to automated fraud screening.

Léonaé may request additional verification if:

  • the billing address does not match the cardholder’s details
  • the transaction is flagged as suspicious
  • high-value or repeated orders are placed

If verification is required, your order will be placed on hold until confirmation is provided. Failure to verify may result in cancellation for safety reasons.

6. Klarna Disclaimer

Klarna payment options (such as Pay in 3) may be available to eligible UK customers. Eligibility is determined by Klarna, not by Léonaé.

Using Klarna does not affect your statutory consumer rights.

7. Billing Information Accuracy

Customers are responsible for providing accurate billing and contact information.

Incorrect details may delay order processing or cause payment failure.

8. Payment Security

Your payment information is protected using industry-standard encryption.

  • We do not store full credit card details.
  • All transactions use SSL security layers.
  • Payments are handled via PCI DSS compliant processors.

For more details on how we handle your data, please review our Privacy Policy.

9. Failed or Declined Payments

If your payment is declined:

  • check if your card details are entered correctly
  • ensure sufficient funds are available
  • contact your bank or payment provider

If the issue persists, please contact us at support@leonae.com.

10. Refund Payments

Refunds are issued back to the original payment method only.

  • Refunds cannot be redirected to another card or account.
  • If your card has expired, your bank will handle re-routing the funds.
  • Refund processing time is typically 5–10 business days depending on the provider.

Please review the Return & Refund Policy for full details.

11. Contact Us

If you have any questions about payments or experience an issue, please contact:

Email: support@leonae.com
Website: https://www.leonae.com

Our team will respond within 48 hours.

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