Shipping Policy – Léonaé | UK & Worldwide Delivery

Shipping Policy

Thank you for shopping at Léonaé. We operate with two dedicated shipping channels to provide the best possible delivery experience for our UK and international customers. Please read the information below to understand how shipping works, expected delivery times, and what to expect depending on your location.

📦 1. Shipping Markets We Serve

Léonaé currently offers delivery through two shipping networks:

  • UK Local Market – Orders fulfilled from UK-based warehouses.
  • International Market – Orders fulfilled by our trusted global suppliers.

The shipping method applied to your order depends on product availability and the delivery address selected at checkout.

🇬🇧 2. UK Warehouse Shipping

This option applies to products stocked in UK-based fulfilment centres.

  • Processing time: 1–2 business days.
  • Estimated delivery: 2–6 business days.
  • Carrier services: Royal Mail, Evri, Yodel or other leading UK couriers.
  • Tracking: Fully tracked shipping available for all UK warehouse items.

Products dispatched from our UK warehouse are not subject to customs or import fees.

🌍 3. International Shipping

Some products are shipped directly from our international suppliers to ensure competitive pricing and broader product availability.

  • Processing time: 2–4 business days.
  • Estimated delivery: 7–18 business days (location-dependent).
  • Tracking: Tracking may take 3–6 days to update after dispatch.
  • Carriers: Global logistics partners including YunExpress, Cainiao, 4PX and others.

Some orders may arrive in multiple parcels, depending on item availability and supplier location.

💷 4. Customs, VAT & Import Duties

For UK customers ordering international-dispatch items, we take all measures to minimise extra fees. However, in rare cases, customs inspections may apply.

  • If any customs duties or VAT charges are required, the customer is responsible for covering them upon delivery.
  • We always declare items correctly to avoid unexpected fees.

📬 5. Delivery Delays

Delays may occur due to factors beyond our control, such as:

  • Customs processing
  • High seasonal demand
  • Weather conditions
  • Carrier delays

If your order exceeds the maximum estimated timeframe, please contact us so we can assist.

🔍 6. Order Tracking

All orders include tracking information. Tracking becomes available as soon as the package leaves the fulfilment centre. You can track your order using our tracking page:

Track Your Order

📦 7. Split Shipments

To speed up delivery, items within the same order may ship separately. This does not affect shipping costs.

❗ 8. Incorrect Address or Failed Delivery

Please ensure your delivery address is correct at checkout. Léonaé is not responsible for orders returned due to:

  • Incorrect or incomplete address
  • Customer not available at the time of delivery
  • Unclaimed packages

Reshipping fees may apply.

💬 9. Need Help?

If you have any shipping questions, please contact our support team at:

Contact Us

We are here to help ensure your shopping experience with Léonaé is smooth and enjoyable.